Store Policies & Shipping

The Impossible Knot Yarn Shop is in British Columbia, Canada. All prices shown in the shop are in Canadian currency.

For sales from within Canada, the appropriate sales taxes (GST, HST, PST) will be collected for your province, including on shipping. There is no sales tax applied to US or International orders.

We ship by Canada Post. We try to ship within 3 days, unless there are holidays, but likely your order will be shipped within a day or two of purchase. Please note that we are not responsible for items that are lost in transit, if no tracking was purchased. International orders may have additional duty or fees that you will be responsible for upon delivery.

Within Canada – are shipped Expedited Parcel, and include tracking:
$15 – Orders up to $100 before taxes.
$20 – Orders from $100.01 to $200 before taxes.
Free – Orders over $200 before taxes.

To the United States – are shipped Small Package Air with no tracking. Please contact us if you would like to purchase tracking for your package:
$15 – Orders up to $100
$20 – Orders from $100.01 to $200
Free – Orders over $200

International Orders – Currently, we have no set rates for international orders, but don’t worry! We CAN ship to other countries. We can quote shipping over the telephone if you call the shop within business hours, or email the shop after hours.

Currently, we are unable to take returns unless an error has been made in fulfilling your order, or if the item is defective. Please contact us if you find a problem with your order, and we will do our best to fix it.

Exchanges can be made in store only for unused items in like-new condition in original packaging, providing original receipt is included.

Here at Impossible Knot, we take the safety of your information very seriously. We will only use information provided to process your order and manage your account. We do not use or share your information for any other purpose.

 

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